Your Production Never Stops When You Use OTP’s Repairable Asset Management (RAM) Program

The OTP Repairable Asset Management program is a complete repair process for your equipment. OTP covers every detail, documents it, and keeps you informed every step of the way. Whether you’re using our repair centers, or our field repair services, or we are doing scheduled contract maintenance, OTP helps you maximize equipment performance, reduce maintenance costs, increase equipment reliability and, more importantly, decrease costly downtime. You stay focused on your production, and we manage the rest. Here’s how it works:

Step 1: Assess repair needs and customization of service desired.

Step 2: Obtain part/equipment via pick-up or shipping

Step 3: Receive part/equipment: identify by manufacturer serial number or generate a bar
code for tracking

Step 4: Evaluate and test part/equipment, document malfunction issue and quote repair

Step 5: Quote to customer and get approval for repair order

Step 6: Repair part/equipment and document work performed

Step 7: Quality control and testing of part/equipment

Step 8: Return asset to customer with warranty tag

Step 9: Customer receives part, inventories it, and returns warranty tag

Complete Data and Information Management

pathways software login screen
Through our custom-built Pathways software, we manage every detail, document every step and keep customers informed throughout the repair process and even beyond when the part goes into service and the warranty expires. This way, you can focus on other production matters. With our specialized software we can provide our customers with the data they need to determine the value of equipment or part replacement in comparison to repair. With OTP’s Repairable Asset Management Program, we get to the root of the problem and manage what is needed to keep your equipment and production running smoothly.

 The Benefits of RAM Add Up

Why turn to OTP’s Repairable Asset Management program for all your maintenance and repair needs? We’ve got nine reasons why:

  1. Documented Cost Savings
  2. Plant Reliability Studies
  3. Technical Support
  4. Complete Repair Program for all Repairable Assets
  5. Engineering and Design
  6. CNC Machining and Welding
  7. Field Service
  8. Emergency Service 24/7

Repairs For All Your Equipment

OTP offers a full spectrum of repair capabilities including pumps and seals; vacuum and blowers and other rotating equipment; fabrication and field service; power transmission and fluid power; finishing, dispense and engineered systems; and electrical, robotics, automation and safety equipment.

OTP and its affiliated companies are certified repair centers for most major manufacturers and numerous specialty manufacturers.

Additional certifications and memberships:

  • UL listed
  • AMP certified
  • ISN certified contractor
  • Lean Six Sigma certified
  • EASA
  • IEEE
  • ASME
  • NQA-1
  • API
  • MSHA
  • ANSI
  • Hydraulic Institute for System Assessments (HISA)

Safety is Always First

At OTP, safety is our highest priority. All our plants, facilities and offices follow rigorous standards for safety procedures and protocols to ensure safe working environments and safe handling of all equipment.

The OTP Repair Promise

OTP repair promise We Fix It On Time

We Fix It On Budget

We Look for Root Cause

We Fix It Right the First Time

We Rebuild Equipment to Factory Specifications, Industry Standards or Better!

We Don’t Just Fix What Is Broken. We Look at Entire System/Package

We Make Solid Recommendations on Improving Equipment/System Performance or Life

We Help Reduce Unplanned Downtime

We Increase Mean Time between Repair


Put OTP’s Repairable Asset Management Program to work for your facility. Call us today at 800-837-6827.

OTP Is Now an Authorized Service Center for HOFFMAN & LAMSON Centrifugal Blower Parts, Service & Repair


OTP Industrial Solutions is your certified HOFFMAN & LAMSON ASC support partner including over 5 regional full-service centers for your service and controls needs.

  • Turnkey controls system integrator
  • Factory trained & certified technicians
  • Overhead lift capabilities to 50 ton and 30,000 lbs. rated fork lift
  • Field service technicians and fleet of service trucks
  • 10-hour OSHA cards for technicians
  • 5 million in commercial insurance
  • 600 AMP electrical service
  • Dynamic balancing
  • Laser alignment and vibration testing capabilities

certified repair and support partner

Restore performance and efficiency, maintain reliability and lower total cost of ownership with OEM quality parts, factory trained technicians. As a, HOFFMAN & LAMSON Authorized Service Center our field service technicians provide services for installation, start up, preventative maintenance, repairs, rebuilds and troubleshooting of HOFFMAN & LAMSON centrifugal blowers and systems. Our team of skilled, experienced technicians are factory trained and work with current OEM drawings and authentic OEM parts to repair your blower to original factory specifications.

For the quality, reliability, and performance you expect, and your operation demands, call OTP Industrial Solutions.




  • Capability to Repair On-Site or at One of 5 Local Authorized Service Center
  • Local Field Service Technicians for Quick and Affordable Deployment
  • Localized Inventory of HOFFMAN & LAMSON CERIFIED™ OEM Parts
  • Blower Repair and Refurbishment to Factory Standards
  • Rotor Alignment and Rebalancing
  • Laser Alignment
  • Vibration Analysis

24 hour service
Demanding industrial processes require equipment that can stand up to the task, but even the most durable equipment requires routine maintenance and occasional service and repair to maintain reliable and efficient performance.

When you need service, you need it fast – and you need it to last. Don’t risk it with generic parts, unexperienced repair shops, and untrained technicians.

Our certified team of factory trained technicians, certified service centers, and available inventory of OEM parts deliver quality, long lasting repairs lowering your total cost of ownership and returning unit to service as quickly as possible.

Some companies claim to offer service for HOFFMAN & LAMSON products, but are not factory certified. Protect your investment. Insist on OEM parts and CERTIFIED service for your HOFFMAN & LAMSON equipment.

Our level of service is unparalleled. Our pricing is competitive. And performance is GUARANTEED. Contact us at one of our 5 authorized HOFFMAN & LAMSON authorized service centers.

OTP HOFFMAN & LAMSON Certified Service Centers:


OTP Cincinnati-Dayton Park 63, 400 Wright Drive Middletown, OH 45044 (513) 539-8411

Buckeye Pumps 1311 Freese Works Place Galion, OH 44833 (866) 900-7867


OTP Indianapolis 8405 E. 30th Street Indianapolis, IN 46219 (317) 541-1500

OTP Fort Wayne 4534 Industrial Road Fort Wayne, IN 46825 (260) 482-8605

OTP Terre Haute 1502 Lafayette Avenue Terre Haute, IN 47804 (812) 466-2734

Get Your Rotating Equipment Ready for the New Year

rotating equipment repair

Don’t waste time worrying about the operation of your pumps, gearboxes and other rotating equipment in 2017. This year, get ahead and minimize your total maintenance and operation costs by taking care of repairs early. OTP Industrial Solutions’ factory-trained technicians specialize in industrial equipment and pump repair services and are on standby at our local, in-house repair shops to bring your rotating equipment back to spec.

Consider the following pump and gearbox repairs to make sure your rotating equipment runs properly and efficiently all year long while minimizing your Mean Time Between Failure (MTBF).

Equipment Balancing

Test and balance rotating elements ¬— individually or as an assembled unit — to increase the life of your rotating equipment. This helps prevent premature bearing failures while reducing damaging shaft deflection, and it will help increase the overall life of your equipment.


Now is the perfect time to repair any equipment that could use some fabrication or modification. Whether it needs rebowling, surface grinding or line shaft couplings, staying ahead of equipment repairs can save you from a huge headache later in the year.

The full-service machine shops at OTP specialize in fabrication and modification of parts and assemblies to best support the needs of our repair facilities and customers.

Preventative Maintenance and Equipment Monitoring

Monitoring your rotating equipment will ensure that your operations run smoothly all year long. You can also minimize downtime this year by getting long-term support through a preventive maintenance plan.

When you choose OTP Industrial Solutions as your local pump and gearbox repair shop, you are guaranteed a quality repair — on time and on budget. Start your year off right! Contact the experts at OTP or visit one of our repair shops to discuss your repair needs.

Custom Fabrication Services for Manufacturers

Did you know OTP Industrial Solutions can fabricate custom skids for its customers?

OTP can custom design a pump equipment skid to fit your unique requirements. We start with your unique specifications and then create computer-aided design (CAD) drawings in-house. From these drawings, we fabricate and assemble the skid. This results in a professional, high quality custom fabrication that meets your exact needs.

Check out a recent custom skid package completed by our shops:
Custom Skid

If your operation needs a custom solution, contact the OTP experts today!

OTP Service Team Transforms Falk Gear Reducer

Falk Gear Reducer Repair

The OTP service team transformed a Falk Gear reducer into top shape!

Following OTP’s Rebuild Philosophy, the service team:

  • Fixed it on time
  • Fixed it on budget
  • Looked for the root cause
  • Fixed it right the first time

OTP manages in-house local repair shops with factory-trained technicians so customers don’t have to worry about the operation of their pumps and gearboxes. OTP keeps rotating equipment running correctly and efficiently while minimizing its total lifetime maintenance and operation costs.

OTP repairs all brands of pumps, gearboxes and rotating equipment. Technicians at our local pump and gearbox repair facilities will earn your confidence with their professional, personal, technical support and our quality pump and gearbox turnaround.

If your equipment needs to be repaired or serviced, contact the OTP experts today!


OTP Pump Repair Service Exceeds Customer Expectation

pump repair service
After OTP pump repair service

The OTP Repair Service team astounds a customer with quick, quality service.

The customer had two large Flowserve vertical turbine pumps critical to the plant operations, that were in need of repair. It required two rebuilds and startup within a tight, eight-day timeframe. The customer reached out to the OTP Middletown, Ohio, service center for help.

The Flowserve pumps were completely rebuilt back to OEM specification, within budget and five days ahead of schedule. The customer was thrilled with OTP’s performance in exceeding its expectations.

The customer stated, “Saving money is always a top priority, but ‘Top Notch Service’ means a lot to me, and your team performed!”

OTP repairs all brands of pumps, gearboxes and rotating equipment. If your equipment needs to be repaired or serviced, contact the OTP experts today!

before pump repair service
after pump repair service

Pump Repair: In-House Vs. Sending Out


In today’s economic climate, everyone is looking for ways to cut costs and/or improve efficiencies—whether it’s buying a car with better gas mileage to save on fuel spending or replacing leaky windows in your home to improve energy efficiency and save electricity. Call it being “green” if you like. It’s no different in today’s industrial plants. Companies want to run their equipment more efficiently and save money on energy costs. One great way to do this is to consider sending your rotating equipment to an outside vendor for pump repair.

Today’s industrial plants may run into many hurdles while repairing equipment in-house. These hurdles make it difficult to repair equipment to A-1 condition. Problems may include:

  1. Lack of Personnel. Cut backs on maintenance professionals don’t allow plants to devote as much time to equipment repair as they would like.
  2. Lack of Precision Tools. Many plants today lack the necessary tools needed to complete a precision repair.
  3. Lack of Time. This corresponds to number one above as well as inventory issues. When equipment goes down, many plants don’t have the time needed for precision repair.

Sending equipment for pump repair to an outside vendor allows companies to avoid most of the hurdles mentioned above. First and foremost . . .

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By Todd McMonigle

When repairing a pump that currently has a component mechanical seal* (or packing**), it is worth considering upgrading to a cartridge mechanical seal design. Component seals include multiple parts (rotor, rotor face, stationary face, springs, O-rings, gaskets, and seal gland) that require considerable handling and also require more care and skill during installation. For this reason you can incur potentially more assembly errors, including wrong spring setting—and therefore improperly loaded faces, dirt or grease contamination on sealing faces, damage to sealing components from mishandling, and sometimes just plain forgetting to use a needed part (like omitting a gland gasket…been there!). Any of these will result in immediate or early failure of the mechanical seal.  (Note: It is always a good idea to air test—at 25 psig—a rebuilt pump on the bench prior to putting it back into service).

On the other hand, a cartridge seal is a FULLY pre-assembled mechanical seal. It includes all of the parts mentioned above in the component seal (plus a seal sleeve), but in a prepackaged, preset, factory assembled and factory-TESTED product. All of the potential issues mentioned above with a component seal are eliminated with a cartridge seal. As with any mechanical seal installation, however, careful attention must be paid to proper installation practices and techniques—regardless of whether it’s a component or cartridge seal. Also, cartridge mechanical seals can sometimes require additional seal chamber clearance or axial space requirements; that is another reason to consider upgrading during a pump rebuild, when you have the tools and machining capabilities readily at hand (if needed).


  • Installation time is reduced considerably compared to a component seal installation
  • Seals come with installation grease, tools, a detailed drawing, and sometimes extra set screws and O-ring materials
  • Multiple features, seal designs, materials, single and double configurations, and internal interchangeability
  • Most manufacturers offer “half-price” repair programs or exchanges, often regardless of the poor condition of the seal
  • Manufacturers also provide further deep discounts on new seals when converting a competitor’s cartridge seal

For more information about component and cartridge mechanical seals, contact an OTP Industrial Solutions expert. Our team takes pride in the technical knowledge and broad product support we provide to help our customers build and maintain top performing industrial systems.

*Mechanical Seal – precision sealing device used to virtually eliminate process fluid leakage (as
low as 3 drops/day) along the pump shaft or other process equipment shaft.

**Packing – early method of sealing the pump shaft by means of compressing or squeezing
together multiple flexible rings or “ropes” to create a seal. Generally leakage rates are required to
be a minimum of 60 drops/minute and are often times much greater. Packing is still used today
quite extensively.


By Matt Crankshaw

Shaft alignment is an important step in the setup of new or repaired pumps and gearboxes.

Some of the potential problems that may arise from not properly aligning rotating equipment includes:

• Excessive vibration and noise
• High overhung loads on bearings, which can lead to premature failure
• Non-uniform wear on mechanical seals or packing
• Accelerated wear to shaft couplings

Shafts may be misaligned in three separate ways; parallel, angular and axial. Misalignments can occur during shipping, after new installations or from vibrations during equipment run time.

To ensure the highest level of accuracy when performing shaft alignments, OTP technicians use lasers. The lasers are mounted on the shafts of the equipment to be aligned. As the shafts are rotated, the lasers measure the deflection of the shafts and calculate how many shims to add to get the correct alignment. This method of alignment is the most accurate and repeatable.

Protect your pumps and rotating equipment by aligning them properly and you will be rewarded with increased uptime and lower overall maintenance costs. Please contact OTP Industrial Solutions to experience our precise shaft alignment and other rotating equipment repair services.


By Rod Garing


Equipment needs to be balanced when it’s new or has been pulled for rebuilding or repair.

It is critical that new equipment is balanced to ensure a long trouble-free service life. Differences in castings, including voids, density and porosity, can contribute to unbalanced rotors on new equipment. Machining and fabrication tolerances also play a role in unbalanced rotors.

Equipment that has been in service for an extended period of time can develop an unbalanced rotor. Buildup from deposits, corrosion and wear contribute to this unbalance.  Cavitation in pumps can also accelerate an unbalanced condition.


Unbalanced rotors cause stress on the supporting structure of the equipment—this includes bearings, seals and shafting. Bearings will experience an increased load resulting in decreased service life. Unbalanced rotors also produce vibration, which causes a number of issues. Vibration may cause seal faces to separate or cause bounce resulting in cracked faces and seal failure. Vibration also increases fretting under the oil seals and mechanical seals resulting in shaft damage.

Dynamic balancing minimizes stress and vibration in order to increase service life of the equipment. It is one of the most cost effective ways to provide value to industrial equipment owners.

OTP Industrial Solutions is pleased to assist equipment owners with their dynamic balancing requirements. Please contact us to discuss your balancing needs.